Support

Our support service extends to both software and hardware. A helpdesk line is available and varying SLA's (service level agreements) are offered depending on the customer's requirements. Maintenance contracts are offered, and recommended, to all customers for on-site service of hardware. We can offer different levels of 'fix' time again depending on the critical nature of the customer's business hours.

The technical support team provide support to the customers through our Helpdesk, Maintenance Contracts and our Altrincham based Service facility. The team also provide tailored application and hardware support, each customer being provided with a contact number for all issues. Using this number the customer can obtain remote application support, fault fix, and contracted on site hardware repair.